General Terms and Conditions

These General Terms and Conditions (GTC) regulate the relationships between the contracting parties of the purchase agreement, where on one side is the seller:

Doodles – Slovakia s.r.o.

Mojš 278, 010 01 Žilina

Company ID: 50949501

Tax ID: 2120539344

VAT ID: SK2120539344,

registered office Mojš 278, 010 01, Žilina, Extract from the Commercial Register of the District Court Žilina, section: Sro, insert No. 68018/L, email: info@haffun.com as the seller and on the other side is the buyer, who can also be a consumer (hereinafter referred to as “the buyer”) i.e., a physical person who does not act within the scope of their business activity, employment, or profession when concluding and fulfilling a consumer contract. The legal relationships between the seller and the buyer are governed by the relevant provisions of Act No. 40/1964 Coll., Civil Code, Act No. 250/2007 Coll., on consumer protection and on amendment of the Act of the Slovak National Council No. 372/1990 Coll., on misdemeanours as amended, Act No. 102/2014 Coll., on consumer protection in the sale of goods or provision of services under a contract concluded at a distance or a contract concluded outside the business premises of the seller and on amendment and supplementation of certain acts (hereinafter referred to as “the Act on consumer protection in the sale of goods based on a contract concluded at a distance”), all as amended by later regulations. Purchases made by a business entity are governed according to the Commercial Code No. 513/1991 Coll. By using the internet pages of the seller’s e-shop and confirming the order, the buyer agrees to these General Terms and Conditions. These terms and conditions are valid until new terms and conditions are issued.

Bank details:
IBAN:
BIC/SWIFT:
Phone number:
e-mail: info@haffun.com

Regulatory Authority:
Slovak Trade Inspection (SOI)
Slovak Trade Inspection, Inspectorate of the Slovak Trade Inspection with its seat in Žilina for the Žilina Region, Predmestská Street 71, 011 79 Žilina, phone no. 041/7632130, za@soi.sk

These general terms and conditions regulate the rights of consumers and obligations of sellers in the sale of goods based on a contract concluded at a distance, or a contract concluded outside the business premises of the seller. A distance contract (hereinafter referred to as “purchase contract”) is a contract between the seller and the consumer agreed upon and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the seller and the buyer, especially by using a website. A purchase contract, under which the seller carries out the sale of goods to the buyer, is created based on a binding order. An order is considered binding if it has been made through the “basket”, by email or by phone, and subsequently confirmed by the seller. The order confirmation is carried out by phone or email, usually by the seller after placing the order (in the case of a telephone order, the call in which details such as the subject, quantity, price, method, costs, and delivery time are clarified is usually considered as confirmation). The seller may contact the buyer to clarify details of the order, such as specifications and quantity of goods, the price of the goods, as well as the time and method of delivery.

An order confirmed by the seller is binding for both parties unless there is a breach of the agreed conditions at the time of confirmation. Key conditions include the content of the order (exact specification and quantity of goods), the price of the goods and shipping, as well as the method and delivery date. By sending an order, the buyer commits to accepting and paying the agreed sum for the goods. The seller will confirm receipt of the order within 24 hours by email. All confirmed orders are binding. The seller commits to deliver the goods in the correct type and quantity at the agreed price according to the order.

Cancellation Policy
The buyer has the option to cancel the order without giving a reason within 24 hours of its placement. Cancellation can be done via email at info@haffun.com, or by telephone. After verifying that the conditions for the cancellation of the order are met, the seller will confirm the cancellation to the buyer by email or telephone. If the amount for the ordered goods has already been paid, the seller will return the money to the buyer’s bank account or deliver it by another agreed method.

Pricing Conditions
The e-shop displays the final prices of products, including taxes. A shipping fee is added to the base price of each order, which depends on the selected delivery method. The total price for shipping is calculated based on the weight of the ordered goods and the exact amount is displayed in the order for each shipping option. The price for shipping includes packaging costs.

The seller is a VAT payer.

As part of the order on the e-shop, the buyer is required to pay the seller the amount for the ordered goods. In the online store www.haffun.sk, the buyer has the following payment options for their order:

Cash on delivery: You pay for the goods upon receipt from the courier, the option of cash on delivery is available in selected countries.
Card payment: Payments by card can be made through various methods – WooPayments, Paypal, Apple Pay, Google Pay.
Once the payment is approved, the total price of the goods will be deducted from the buyer’s account.
The seller sends a tax document (invoice) to the buyer’s email.

The seller commits to deliver the ordered goods based on their availability and operational capacities as soon as possible. This means that if the order is confirmed by 11:00 AM, the goods will be shipped to the customer on the same day. In most cases, goods are dispatched within 1-3 working days from the binding confirmation of the order, unless a longer delivery time is specified for specific goods. Occasionally, the delivery time may exceed 7 days, or the specified period for particular goods, but only after prior agreement with the buyer. The seller will inform the buyer about the estimated delivery time and date via email or telephone.

DELIVERY OF GOODS

The delivery of ordered goods is facilitated by the seller through the courier company DPD and the Slovak Post. The delivery address is determined based on the details provided in the buyer’s order. The completion of the delivery process is considered to be the delivery of the goods to the address specified by the buyer.

If the nature of the goods requires it, the seller will also include instructions for use and a warranty card.

The seller is responsible for the goods until they are received by the buyer.
The goods are adequately packaged and protected. It is the buyer’s responsibility upon receipt of the goods to check:

• whether the goods delivered correspond to the order

• whether the goods delivered are in the quantity specified in the order

• whether the goods are damaged

In the event that the buyer receives goods they did not order, the seller recommends that the buyer immediately, and no later than within 24 hours, contact the seller by email or phone. If the goods delivered show signs of damage, the seller recommends that the buyer immediately, and no later than within 24 hours, contact the seller by email or phone. In the event of damage to the goods, the seller recommends that the buyer make a record of the extent and nature of the damage to the goods, which the courier will verify as accurate. Based on such a record sent to the seller, the seller may subsequently provide a remedy for the defect of the goods, a discount on the goods, or, in the case of irreparable defects, deliver new goods to the buyer.

The seller is not responsible for delayed delivery of goods caused by the carrier. In cases of damage to the package caused by the carrier, the carrier bears responsibility. In these cases, the seller will arrange for the delivery of new goods to the buyer after the damages caused by the carrier have been compensated.

In situations where there is high demand for the goods and a shortage occurs, the order may be split into several shipments. Nonetheless, the buyer pays postage and handling for one shipment only.

WITHDRAWAL FROM A PROCESSED ORDER

 In accordance with Law No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a contract concluded at a distance or a contract concluded outside business premises, in its valid wording (hereinafter referred to as “Law No. 102/2014 Coll.”), the buyer has the right to withdraw from the concluded order (or purchase contract if the goods have already been received) without giving any reason within 14 days from the day of receipt of the goods. This 14-day withdrawal period begins on the day the goods are received and ends 14 days after their receipt. The goods are considered received by the buyer at the moment when the consumer or a third party designated by them, other than the carrier, takes possession of all parts of the ordered goods.

The period for withdrawal from the contract is considered to be observed if the notification of withdrawal from the contract was sent to the seller no later than the last day of the period according to § 7 para. 1 of Law 102/2014 Coll.

In the event that the buyer exercises the right to withdraw from the contract without stating a reason, they bear the costs of returning the goods (postage), even if the goods, due to their nature, cannot be returned by mail.

The buyer may exercise the right to withdraw from the purchase contract by sending a written notice to the seller or by emailing the withdrawal to the seller’s contact address provided in their contact details. It is recommended to attach a proof of purchase (invoice) to the withdrawal notice. The withdrawal from the contract should include the order number and date, the date the goods were delivered, the buyer’s name and surname, the address of permanent residence, and specify the method by which the payments received should be returned, including the bank account number in the form of an IBAN for non-cash refunds.

If the buyer decides to return the goods, the following principles must be respected:
a) The buyer may test the functionality of the goods upon receipt, but must not use them if they plan to withdraw from the contract. When testing the goods, the buyer should proceed as it would be possible in a traditional store to determine their nature, characteristics, and functionality. During the withdrawal period, the buyer must handle the goods with care.
b) The buyer is responsible for any reduction in the value of the goods resulting from handling them beyond what is necessary to ascertain their properties and functionality.

If the buyer decides to return the goods, they are required to:
a) Contact the seller with a request to withdraw from the contract, providing the order number, purchase date, and bank account information for the refund. This must be done no later than 14 days from the receipt of the order.
b) Send the goods back to the seller’s address – Doodles – Slovakia s.r.o., Mojš 278, 010 01 Žilina, no later than 14 days from the date of withdrawal from the contract. The seller recommends sending the goods via registered mail and insured, and using suitable packaging to protect the original packaging and the goods themselves from damage or devaluation during transport (the seller is not responsible for the loss or damage of goods during transport). Goods sent in cash on delivery will not be accepted by the seller.
c) Cover the costs associated with returning the goods (postage, insurance, etc.).

The goods that the buyer returns must be:
a) In undamaged condition,
b) Complete (including accessories, documentation, etc.),
c) Including the attached proof of purchase.

Upon fulfilling these conditions and receiving the returned goods, the seller is obliged to:
a) Accept the goods back,
b) Refund the buyer the entire amount paid for the goods within 14 days of the withdrawal from the order, excluding shipping costs. The refund will be made using the same method of payment that the buyer used to pay the seller unless the buyer has specified a different method of payment in the withdrawal from the contract, without charging any additional fees.
In the case where the buyer withdraws from the contract only partially, i.e., only in relation to some products while retaining others, the seller is not required to refund the buyer a proportion of the shipping costs that cannot be determined proportionately, and thus in this case, only the purchase price of the goods from which the buyer has partially withdrawn will be refunded.

If not all conditions are met, the seller will not accept the withdrawal from the contract and the goods will be returned at the buyer’s expense.

The right to withdraw from the contract ceases if the buyer does not exercise it within the period and in the manner specified in the previous points of these general terms and conditions.

The process of handling claims is in accordance with the valid claims procedure, as well as rules set forth in the Commercial Code, relevant provisions of the Civil Code, and specific regulations. Claims are only accepted for goods purchased directly from the seller and owned by the buyer.

The seller is liable for defects that are present when the goods are received by the buyer and for defects that appear during the warranty period. For used items, the seller is not responsible for defects caused by their use or wear and tear. For items sold at a reduced price, the seller does not respond to defects for which the lower price was agreed upon.

For a buyer who is a consumer (a physical person not acting within the scope of their business activities, employment, or profession), a warranty of 24 months is provided on all goods unless stated otherwise, and the procedures follow the Consumer Protection Act and the Civil Code. If the buyer is not a consumer, the procedures follow the Commercial Code and the warranty period is 1 year. The warranty period begins on the day the goods are received from the carrier or personally picked up from the seller.

When sending goods for a claim, the buyer is responsible for ensuring that the goods are clean, free from mechanical damage, and accompanied by a copy of the invoice. It is also necessary for the buyer to provide a detailed description of the detected damage, and if possible, photographs along with the goods.

The seller will issue the buyer with a confirmation of the claim for the goods in an appropriate form chosen by the seller, for example, via email or in written form.

The buyer does not have the right to claim warranty for defects about which the seller informed during the contract conclusion, or about which, considering the circumstances under which the purchase contract was concluded, the buyer should have known (e.g., for discounted goods).

Warranty Exclusions

The warranty does not cover damage to the goods caused by the buyer, including, but not limited to:

• Natural wear and tear

• Contamination of the goods or their parts

• Neglecting prescribed care for the goods

• Using the goods in conditions that do not correspond with the appropriate temperature, dustiness, humidity, chemical, and mechanical impacts of the environment where the goods are normally used

• Interference with the goods by an unauthorized person (unprofessional repairs or modifications)

• Using the goods contrary to the instructions, technical standards, other documentation provided with the goods, or the intended purpose of the goods

• Mechanical damage, especially torn, cut, thermally damaged goods, goods damaged by careless or excessive physical handling, deliberate scratching of the goods, etc.

• After the warranty period has expired

These exclusions ensure that the warranty applies only to defects in material or workmanship and not to issues arising from misuse, accidental damage, or normal wear and tear of the goods.

The seller will confirm receipt of the claim and announce the method of resolution as soon as possible. The date of the claim is the date it is received by the seller.

The buyer is required to submit a claim immediately at the seller’s address (Doodles – Slovakia s.r.o., Mojš 278, 010 01 Žilina,) or by email at: info@haffun.com, as soon as a defect is discovered. The goods must be properly packaged to prevent damage during transport. A description of the defect must be included with the goods (if it was not sent electronically).

The seller will determine the method of resolving the claim immediately, or in complex cases within three days from the submission of the claim. The total handling of the claim must not exceed 30 days from the date of its submission. After this period, the buyer has the right to withdraw from the purchase contract and will be refunded the full amount for the goods, or has the right to exchange the goods for new ones.

In the case of a removable defect, the buyer has the right to have it removed free of charge, properly, and timely. The seller decides on the method of defect removal. The buyer may request a replacement of the faulty item with a non-faulty one if it does not cause disproportionate costs to the seller considering the price of the goods or the severity of the defect.

The seller is obliged to process the claim and conclude the claims procedure by delivering the repaired goods, exchanging the goods, refunding the purchase price of the goods, issuing a written invitation to receive the service, paying an appropriate discount from the price of the goods, or by a justified rejection of the claim of the goods.

For a removable defect, the claim will be processed by removing the defect by the seller. The seller may always replace the defective goods with faultless goods instead of removing the defect.

If the defect is irremovable and prevents the goods from being used properly as faultless goods, the buyer has the right to exchange the goods or the right to withdraw from the contract or has the right to an appropriate discount from the price of the goods.

If the goods sold at a lower price or used goods have a defect for which the seller is responsible, the buyer has the right to an appropriate discount instead of the right to exchange.

The seller reserves the right to replace the defective goods with another similar product with comparable parameters. If an exchange occurs, the warranty period begins anew from the day the new goods are received.

The seller is obligated to process the claim and to issue a written document (including via email) to the buyer, who is a consumer, confirming the handling of the claim no later than 30 days from the date the claim was filed.

A claim is considered resolved if the claims procedure is concluded by delivering the repaired goods, exchanging the goods, refunding the purchase price, issuing a written invitation to receive the service, or by a justified rejection of the claim.

These claims conditions are part of the general terms and conditions, and the seller reserves the right to change them without prior notice to the buyer.

Visitors to the e-shop have the option to register within their order or outside of it to become registered users.

Registration in the e-shop is possible by filling out registration data and expressing voluntary consent to the registration, thereby allowing the registered user the ability to manage their orders online, make future purchases without the need to re-enter contact details and track the history of purchases.

Any complications with registration in the e-shop or errors associated with the user account can be reported to the seller. The seller is not responsible for the continuous availability of its system, including user accounts, due to necessary updates and repairs of software and hardware equipment.

The user account of a registered user is protected by a login name or email address and a password. The registered user is responsible for securing these details against loss and misuse.

The registered user may cancel their user account in the e-shop at any time and without any restrictions.

The seller may cancel the user account of a registered user if the registered user does not use the account for more than 1 year, or if the registered user grossly breaches their obligations arising from these conditions.

If a registered user submits any comments or ratings to the seller’s products in the e-shop or uploads a photo or other copyrighted work, it is understood that the registered user has granted the seller a free, exclusive, geographically and temporally unlimited license to publish, edit, and commercially use such works. The registered user is obligated to refrain from submitting works in the e-shop that would violate generally binding legal regulations, particularly those that infringe upon the personality or copyright rights of third parties without consent, are offensive to the public, incite violence, or are vulgar or otherwise clearly inappropriate.

The buyer, or registered user (hereafter collectively referred to as “the buyer”), acknowledges that by entering into a contract with the seller through the e-shop, using the e-shop, registering in the e-shop, or subscribing to a newsletter, personal data is processed. The processing and protection of personal data are governed by the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and by Act No. 18/2018 Coll. on personal data protection and on amendments to certain acts.

The seller notes that upon entering into the contract, the identification and contact data provided by the buyer in their order are processed to fulfil the rights and obligations arising from the contract, which also serves as the legal basis for data processing for that specific purpose. The buyer acknowledges that without the voluntary provision of these data, the conclusion and fulfilment of the contract would not be possible.

In the case of registration in the e-shop, the login and contact details of the buyer are processed for the purpose of creating a user account and providing the services associated with the registration based on the consent of the buyer, which also serves as the legal basis for data processing for that specific purpose. The buyer acknowledges that without the voluntary provision of these data and granting consent, the creation of a user account and the provision of services related to registration would not be possible.

Personal data for the purposes of the contract will be processed for the duration of the seller’s legal obligations arising from generally binding legal regulations, particularly from the Civil Code, the Consumer Protection Act on the sale of goods or provision of services under a contract concluded at a distance or a contract concluded outside business premises, the Archives and Registries Act, the Accounting Act, and the VAT Act, i.e., for at least 10 years. Personal data for the purposes of registration in the e-shop will be processed for as long as the buyer has an interest in using the user account and services associated with registration in the e-shop.

The seller reserves the right to change these general terms and conditions. The obligation of written notification of changes to these general terms and conditions is fulfilled by posting them on the e-shop websites www.haffun.com, www.haffun.sk, and www.haffun.cz.

The buyer declares that they have acquainted themselves with these general terms and conditions before completing their order and that they agree with them.

Any disputes arising from the performance of the purchase contract or in connection with it will primarily be resolved by agreement between the parties. If an agreement is not possible, the competent courts of the Slovak Republic will resolve the disputes.

The consumer has the right to contact the seller with a request for rectification if they are dissatisfied with how the seller handled their complaint or if they believe that the seller has violated their rights. If the seller responds negatively to the consumer’s request or does not respond at all within 30 days from the date of its dispatch, the consumer has the right to submit a proposal for the initiation of an alternative dispute resolution (ARS).

The seller is not bound by any codes of conduct in relation to the consumer.

Relationships not governed by these general terms and conditions are subject to the applicable legal provisions of the Slovak Republic, in particular the relevant provisions of the Civil Code, the Commercial Code, Act No. 250/2007 Coll. on consumer protection and on the amendment of the Act of the Slovak National Council No. 372/1990 Coll. on misdemeanours as amended, and Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a contract concluded at a distance or a contract concluded outside business premises.

Unless otherwise stipulated in a written agreement between the Seller and the Buyer or by law, these general terms and conditions shall apply to all relationships between the Seller and the Buyer. By concluding the Contract in accordance with Article 6(2) of Regulation No. 593/2008/EC, the contractual parties have agreed that matters not governed by these terms and conditions shall be governed by the laws and other generally binding legal regulations of the Slovak Republic (hereinafter collectively referred to as the “Governing Law”). If the Buyer is a Consumer and some of their rights and obligations under these terms and conditions and the Governing Law are differently regulated by the legal system of the country in which they reside, the legal regulation more favorable to the Buyer shall apply.

In every case where the buyer submits their review to the seller, it constitutes the granting of a non-exclusive and free-of-charge license to use the review without temporal and territorial limitation, authorizing the seller to use the review in any manner.

The buyer authorizes the seller to use the review without identifying the buyer as the author, to exercise their personality rights on their behalf, either independently or with the assistance of third parties.

By providing a review, the buyer confirms that they are authorized to use the proprietary copyright rights on their review to the extent necessary for granting the above-mentioned review, and that they provide this review as truthful in relation to a purchase made in the e-shop. By granting the license, the buyer also confirms that the review does not infringe on the copyright rights of third parties.

The buyer’s review must not contain information that is illegal or that contravenes good morals.

The seller may post both positive and negative reviews in the e-shop and should not delete them without serious reason. However, the seller reserves the right to completely or partially delete any reviews that contravene these terms.

Reviews are not sponsored.

Reviews provided in other languages may include translations, which will be facilitated by the seller.

These general terms and conditions become effective against the buyer upon the conclusion of the purchase contract.

These provisions ensure both transparency in how customer feedback is handled and legal compliance regarding the use and display of such content on the e-shop platform.